Restoring humanity in healthcare for health workers and their patients

Front-line healthcare professionals around the world face unimaginable challenges, driving care delivery after 18 harsh pandemic months.

Bridget Duffy, MD — Chief Medical Officer Vocera Communications — What medical leaders, governments, and tech companies can do to protect the physical, emotional, and psychological well-being of nurses, doctors, and other front-line healthcare professionals in the face of dire situations in the U.S. healthcare system We are working to determine.

“Healthcare workers are exhausted and burned out and are afraid to bring COVID-19 back to their families,” said Dr. Duffy. “Especially nurses are at risk. They have the most direct and practical contact with patients and face the greatest risk of infection for all healthcare professionals. In many scenarios, PPE is inadequate and nurses feel unsafe in their work environment.

“Depressed fatigue is not good. There was a burnout and cognitive overload public health crisis before the pandemic — now it is amplified. You will meet people with post-COVID stress disorder syndrome. It’s a reality, and this is a global problem. “

One of Dr. Duffy’s main concerns is that people choose to leave healthcare professionals in large numbers and people choose not to attend nursing schools or medical schools.

“If you don’t fix system problems, you’ll lose generations of practitioners and healthcare systems around the world will fail. Technology that removes preventable trauma, keeps people safe, and makes work easier. Need to be introduced. Now you need to do it. “

If anything positive from the pandemic, it is the driving force that drives the industry faster to design an environment that protects and connects healthcare professionals and regains joy among the profession.

Dr. Duffy explained that a new safety declaration has been drafted to protect the physical and mental safety of healthcare professionals. The standard should focus on PPE and technology (PPET) that enables healthcare staff to communicate securely with colleagues and create voice-connected care teams.

“We need some basic standards for protecting the physical safety of healthcare professionals, as well as standards that guarantee psychological and emotional well-being.

“We need to reestablish trust and provide assurance that we can protect the physical safety of healthcare professionals. This is because the new Vocera Smartbadge has a dedicated emergency button with real-time location and broadcast capabilities. That’s why. If a nurse is violent, pressing the emergency button will broadcast it to local hospital security or police, Dr. Duffy explained.

“We want nurses and other frontline team members to know that it’s safe to work with this device. Having a badge means a healthcare professional If you are isolated in a hospital room or elsewhere in the hospital, it means you are never alone. “

Communication is at the heart of security, so PPE must include technology to keep people safe. According to Dr. Duffy, the biggest risk for medical staff is turning PPE on and off to reach out to colleagues and get the supplies they need for their work. They should not have to risk contamination to contact their colleagues.

“Voice-activated hands-free technology allows patients to stay safe, connect with their care teams, and provide them with the best possible care at the bedside.”

Historically, psychological well-being has been regarded as a “soft” concern. Dr. Duffy explained that as a result of the pandemic, most US institutions have appointed senior positions to address staff well-being. A US hospital has implemented a distress index that helps measure and monitor staff health. Utilizing human-centric technology, this index allows staff to record how much they are suffering on a particular day on a scale of 1-5. Responses to high distress are immediately sent to the support system. Healthcare professionals witness a lot of trauma every day, so it is important that they have access to support and resources.

“The pandemic has forced us to separate our loved ones when we need them most. We now have the technology to bring back humanity at the bedside by connecting patients and loved ones. , I got the technology that allows me to take videos and photos and connect my family in a safe way. “

Dr. Duffy explained that Vocera can be broadcast to the entire family at the same time, creating a connected community around the patient.

“Our hope is to restore humanity through improved smart communication that creates connected care teams inside and outside the hospital wall.

“A healing healthcare ecosystem where people want to work, patients receive the compassionate care they deserve, with features such as connected care teams, emergency buttons, and a smart workflow management system that reduces cognitive overload. Can be designed. “

Image Credit: © / au / PornioVideo

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