Tech

Most Australian businesses’ comms not post-pandemic ready

A new study released by Zoom found that more than half (55%) of Australian companies are not properly configured for communication in the post-COVID world.

The survey also highlights the significant business impact of employees feeling disconnected at work.

Zoom’s Connectivity Report surveys more than 1,000 Australian office workers, explores factors such as engagement, empowerment, and efficiency, quantifies workplace connections, and delves into the drivers and benefits of connectivity.

Business decision makers reported that they were more connected than their junior employees. In fact, 60% of business decision makers had connectivity scores in the top half of the index, compared to just 40% of junior staff.

Perhaps surprisingly, working from home was found to improve connectivity, with those who split the time between remote and office work reported the best results.

Those who worked 100% in the office reported that they found weak connections, lack of authority, and inefficiency.

Importantly, disconnection can also seriously affect a company’s ability to retain staff.

People in the bottom 25% of the connectivity index are less likely to report that they are involved with an organization or colleague (23%) and are happy with their work (27%).

They also showed that they were more likely to leave the company within 12 months (78%).

“It’s more important than ever for companies to be able to connect within their organization,” said Zoom Video Communications Australia and Michael Chetner, Head of Asia Pacific.

“According to our research, the impact of disconnection on the business is enormous. Not only does this affect employee engagement, productivity and well-being, but a significant number of workers are disconnected. You can also see that you are feeling and considering retirement. Therefore, it is important that your organization provides the tools and flexibility you need to build relationships with colleagues, clients, and customers.

“This report shows that the connections are multi-layered. It’s interesting to give workers the opportunity to choose technology and work styles to build a strong and resilient team. Shows that the debate between working in the office and working at home is actually going on. Instead, it is necessary to adopt a hybrid approach as this is what makes people feel most connected. There is. “

To develop the Connectivity Index, Zoom researched academic and government treatises and reached four pillars of connectivity.

  • Efficiency: How fast and how well the work is done.
  • Empowerment: flexibility, autonomy, etc.
  • Engagement: Commitment to work and organization.
  • Emotional benefits: happiness and fulfillment

It also divides the respondents into four quartiles.

  • Aliens: Well Below Average | Bottom 25% of Index Scores
  • Separation: Average from below average | Index score from 25% to 50%
  • Connected: Average to Above Average | Index Scores from 50% to 75%
  • Plugins: Above Average | Top 25% of Index Scores

More connected “plugins” are more likely to report workplace well-being (94%), engagement (94%), and the desire to stay in the company for the next 12 months (95%). It was.

The ability to choose unique technologies was also an important driving force for connectivity. 47% say they can “choose their favorite technology” (Choosers). In the connectivity index, we scored much higher than the 53% we were forced to use. The technology they were given (recipient).

Finally, this study shows how much technology has helped us during this difficult time. There are concerns that technology may be living us in an “always on” culture, but those who reported using technology daily were efficient (60%) and emotions (60%). , Empowerment (60%), Engagement (68%).

Most Australian businesses’ comms not post-pandemic ready Source link Most Australian businesses’ comms not post-pandemic ready

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